Frequently Asked Questions

No, you do not need a referral from your GP to see Samantha.

However, if you wish to claim Medicare rebates, you will need a Mental Health Care Plan from your GP, who will refer you to Re-Process Psychology. The referral can be sent to admin@reprocesspsychology.com.au.

You are eligible for up to 10 Medicare rebates per calendar year, with each rebate valued at $149.05.

A standard therapy session is 50 minutes and costs $250 (Medicare rebate: $149.05).

For in-depth processing, extended sessions are available.

Payment is processed automatically through the booking system at the time of your appointment. A Halaxy processing fee will be applied in addition to all fees.

We do not offer bulk billed session. For free sessions, you can visit a Medicare Mental Health Centre.

Scheduling a session is easy. Feel free to use the online booking page to book your first session.

Booking an appointment means that we’ve reserved a dedicated one-hour block of time for you, and if you cancel late, it often means that this time cannot be offered to others. This results in a financial impact on the practice, as room rent and other operational costs still need to be covered.

Therefore, we request a minimum of 48 business-hours notice if you wish to cancel or reschedule your appointment.

If cancellation occurs less than 48 business-hours notice, or in the case of non-attendance, you will be charged a cancellation fee of 100% of the session fee.

A Halaxy processing fee and GST will be applied to all cancellation fees. Medicare rebates aren’t available for unattended or cancelled sessions.

To help you avoid any cancellation fees, you'll receive a reminder text 5 days before your appointment and a reminder email 3 days prior.

Depending on your level of cover, your private health insurance may provide rebates for therapy sessions. Eligibility varies between providers and policies, so it's a good idea to contact your insurer directly for details.

Please note that you cannot claim a Medicare rebate and a private health fund rebate for the same appointment.

Yes. Clients that wish to attend under DVA are welcome to reach out.

Please note that at this stage we are not taking NDIS clients.

Yes. If your sessions are funded by your CTP insurance, feel free to reach out.

Yes, we do accept clients that wish to attend under Work Cover. Please reach out via email to enquire.

No. We are unable to provide clients with court reports.

No. We are unable to accept clients that wish to use their counseling sessions via victim services.

Yes. We offer telehealth sessions to make sessions more accessible. You will receive a zoom link to see your psychologist online.

Please let us know if you wish to change your appointment from in-person to online.